Shipping and Delivery Policy  

At Silkcoterie, managed by Elegance Emporium Private Limited, we prioritize providing our customers with a seamless and worry-free shopping journey. Throughout this document, the terms “we,” “us,” and “our” indicate Elegance Emporium Private Limited, whereas “you,” “your,” and “user” denote our esteemed customers. We are dedicated to making sure your chosen accessories reach you efficiently and on schedule. This Shipping and Delivery Policy describes the guidelines and conditions governing the dispatch and transportation of items ordered through our platform. By confirming a purchase, you accept and consent to the terms detailed below. 

Serviceable Locations 

At present, we deliver orders to all serviceable pin codes across India. Kindly note that international delivery services are not available at the moment. 

Order Handling Time 

All confirmed orders are usually prepared and dispatched within 1-2 working days (excluding weekends and government-declared holidays). After the processing stage is completed, you will be sent an official email containing the confirmation and details of your purchase. 

Estimated Delivery Period 

The usual timeframe for our standard shipping is between 3-8 working days, allowing you to enjoy your selected accessories without unnecessary delays. 

Unsuccessful Delivery Scenarios 

If a delivery cannot be completed due to issues such as incorrect address entry, the recipient not being available, or refusal to accept the shipment, the package will be returned to our warehouse. Customers may request a re-dispatch of the same order. 

Lost or Damaged Packages 

Should your order arrive in a damaged condition, you must notify our support team within 48 hours of receipt along with clear photographic evidence. If a package is lost while in transit, a refund or replacement will be initiated once the claim has been verified with the logistics partner. 

Contact Information 

For any assistance or clarification concerning shipping and delivery, kindly connect with us at: 
eleganceemporiumpvtltd@gmail.com 

We appreciate your trust in us and are eager to ensure a dependable and smooth delivery process every time you shop for accessories with us.